13 May 2016
08:11 UTC
Ian Chilton
Machines have been moved off head24. Apologies to those who have had problems. Our DC team will be taking this hardware offline for investigation and diagnostics.
13 May 2016
07:48 UTC
James Hannah
We've now moved most of the machines off this hardware (hopefully you shouldn't have noticed this), and the rest will be completed shortly.
13 May 2016
02:33 UTC
James Hannah
Obviously we didn't expect this to happen twice, especially not exactly 24 hours after the first incident as last night's failure appeared to be a random occurrence, this now doesn't appear to be the case.
Our team will look into getting machines migrated off this head tonight so that the same thing doesn't happen tomorrow.
13 May 2016
02:28 UTC
James Hannah
Somehow, the same BigV "head" that failed last night has done the same thing exactly 24 hours later, this is rather unprecedented.
The head has already been rebooted and machines will be starting up, if yours doesn't come up quickly enough then you can trigger a restart via the panel, although waiting will do the same thing eventually.