23 Mar 2017
11:22 UTC
Jamie Nguyen
We think that one of the breakers was tripped by a faulty PSU in one of the servers. We've now replaced the PSU in that server.
As far as we can tell, all service for the servers in that rack are back online and fully functional from a hardware and networking point of view. However, if your server went offline this morning and still isn't behaving properly, please do get in touch at https://www.bytemark.co.uk/help and we'll be more than happy to help!
23 Mar 2017
10:48 UTC
Jamie Nguyen
We think that one of the breakers was tripped by a faulty PSU in one of the servers. We've now replaced the PSU in that server.
There are two servers remaining that are having trouble with network connectivity, which is possibly due to faulty network hardware. We're troubleshooting that at the moment and the two affected customers have been informed.
As far as we can tell, only the above two servers are remaining problematic. There may be other issues that we're not aware of. If your server went offline this morning and still isn't behaving properly, please do get in touch at https://www.bytemark.co.uk/help and we'll be more than happy to help!
23 Mar 2017
09:56 UTC
Jamie Nguyen
Thanks for your patience! Power is restored to the whole of the rack. Most servers should be coming back online now. We're still troubleshooting some remaining issues, possibly due to blown PSUs in the servers themselves.
23 Mar 2017
09:17 UTC
Steve Kemp
We've got an engineer on site, and half of the rack is now back online.
We're aiming to restore power to the other half of that rack as a matter of some urgency.
23 Mar 2017
08:31 UTC
Steve Kemp
It looks like we've suffered a power outage in one of our racks, which has taken down approximately 40 hosts.
We've got an engineer en route to the location to diagnose this further, and attempt to resolve as quickly as possible.