19 Apr 2017
17:59 UTC
Jamie Nguyen
Edit: Sorry about the outage, but everything seems to have resolved now!
If you have a Cloud Server with us, you'll have a virtual hard drive (or several). Behind the scenes, these virtual hard drives are backed by real hard drives on a tail (essentially a physical server with lots of disks).
One of our tails suffered an unexpected failure, making it read-only. We've resolved this issue and service is now restored.
Some customers with a Cloud Server in Manchester will have been affected. You would have seen an outage of your server (likely unresponsive). However, they should have come back up now.
If you have any remaining issues, please do contact us: https://www.bytemark.co.uk/help/
19 Apr 2017
17:25 UTC
Jamie Nguyen
If you have a Cloud Server with us, you'll have a virtual hard drive (or several). Behind the scenes, these virtual hard drives are backed by real hard drives on a "tail" (essentially a physical server with lots of disks).
One of our tails suffered an unexpected failure, making it read-only. We've resolved this issue and service is now restored.
Some customers with a Cloud Server in Manchester will have been affected. You would have seen an outage of your server (likely unresponsive). However, they should have come back up now.
If you have any remaining issues, please do contact us: https://www.bytemark.co.uk/help/
19 Apr 2017
17:11 UTC
Chris Cottam
The tail has been rebooted and everything appears to be working fine.
19 Apr 2017
16:52 UTC
Chris Cottam
One of the pools on tail21 has gone read only - I'll post more details as I have them