Cloud Servers hosted on 'head54' down.

Expected resolution: 15 May 2017, 16:00 UTC
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Issue status: Resolved Date:

15 May 2017
15:12 UTC

Posted by:

Paul Cammish

We can now confirm that all Cloud Servers which were running on head54 are now running on other heads.

If you're still experiencing any issues, please contact support: https://www.bytemark.co.uk/help/

Issue status: Investigating Date:

15 May 2017
15:00 UTC

Posted by:

Jamie Nguyen

All Cloud Servers that were running on 'head54' are in the process of coming back online. Most are already online on different heads, so we're just making sure that the rest are coming online too.

Issue status: Investigating Date:

15 May 2017
14:50 UTC

Posted by:

Paul Cammish

At 15:23 GMT today, we received alerts that head54 had disconnected. While investigating, the Cloud Servers hosted on that head are currently down, however this is not currently affecting any other heads/servers.

We're working on restarting these now, and we expect them to be back up shortly.

We apologise for the outage and will post an update once we have more information.

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