Cloud servers hosted on 'head10' down

Expected resolution: 22 May 2017, 14:30 UTC
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Issue status: Resolved Date:

22 May 2017
13:58 UTC

Posted by:

Ian Chilton

All cloud servers from the affected head are now back up.

Issue status: Resolved Date:

22 May 2017
13:58 UTC

Posted by:

Paul Cammish

All Cloud Servers should now be back up and working again normally.

If you're still experiencing any problems, please don't hesitate to contact support via https://www.bytemark.co.uk/help.

Issue status: Investigating Date:

22 May 2017
13:49 UTC

Posted by:

Paul Cammish

At 15:23 GMT today, we received alerts that head10 had disconnected. While investigating, the Cloud Servers hosted on that head are currently down, however this is not currently affecting any other heads/servers.

We're working on restarting these now, and we expect them to be back up shortly.

We apologise for the outage and will post an update once we have more information.

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