2 Jun 2017
12:48 UTC
Timothy Frew
Our developers have been working hard to fix this issue and that has now been rolled out to our live system. You can now continue to image new machines and supply an SSH key during this process.
Thank you for your patience with this matter, should you continue to experience any problems then please do contact our support team.
2 Jun 2017
12:48 UTC
Patrick Cherry
This problem has now been fixed, and confirmed working.
This error occurred following an upgrade to our appliance server, moving its process supervision from sysvinit to systemd. Rolling back to sysvinit supervision has resolved this problem whilst we work on a longer term fix.
31 May 2017
15:20 UTC
Timothy Frew
Cloud services are currently live and working well, Imaging new machines works well apart from if you provide an SSH key. If you desperately need to image a machine using an SSH key, we would advise copying your public key to the server post installation. You can do this by using ssh-copy-id admin/root@server.group.user.uk0.bigv.io then disable password login via SSH config.
We'll update this post, as and when we have more information.