10 Nov 2017
09:33 UTC
Jamie Nguyen
We've confirmed that one of our customers was targeted by a Denial of Service attack. We've put in place some mitigations and are in the process of contacting this customer.
Every other Cloud Server on head14 should now have uninterrupted traffic again, so normal service has resumed.
If you have any continuing problems that you're not sure how to solve (or aren't sure if it's related), please do get in touch at https://www.bytemark.co.uk/help
10 Nov 2017
09:30 UTC
Jamie Nguyen
head14 is one of the physical machines that is part of our Cloud infrastructure. This machine has been suffering an outage over the last 10 minutes. If your Cloud Server is on head14, you may have noticed that your server has become intermittently or completely inaccessible.
Our initial assessment is that it appears to be a Distributed Denial-of-Service attack which is flooding the network for head14, but we're still investigating the cause and will update as soon as possible.
You can see on the Bytemark Panel which head your Cloud Server is running on, by navigating to the info tab for your server: https://panel.bytemark.co.uk
Please don't hesitate to get in touch with our support: https://www.bytemark.co.uk/help