13 Nov 2017
13:33 UTC
Timothy Frew
We've confirmed that one of our customers was targeted by a Denial of Service attack. We've now moved the target server away from head14 and directly working with the customer to a more permanent solution.
Every other Cloud Server on head14 should now have uninterrupted traffic again, so normal service has resumed.
Thank you for your patience and understanding whilst we've dealt with this issue.
If you have any continuing problems that you're not sure how to solve (or aren't sure if it's related), please do get in touch at https://www.bytemark.co.uk/help
13 Nov 2017
13:07 UTC
Timothy Frew
We've identified the cause of the problem and the affects should start to stop within the next few minutes.
13 Nov 2017
13:04 UTC
Timothy Frew
head14 is one of the physical machines that is part of our Cloud infrastructure. This machine has been suffering an outage or intermittent and slow loading over the last 5 to 10 minutes. If your Cloud Server is on head14, you may have noticed that your server has become intermittently or completely inaccessible.
Our initial assessment is that it appears to be a Distributed Denial-of-Service attack which is flooding the network for head14, we believe we have already identified the cause and will keep you updated via this post.
If you're unsure if your server is affected, you can see on the Bytemark Panel which head your Cloud Server is running on, by navigating to the info tab for your server: https://panel.bytemark.co.uk
Please don't hesitate to get in touch with our support: https://www.bytemark.co.uk/help