7 Feb 2018
15:37 UTC
Jamie Nguyen
On Monday night, at approximately 23:59, one of the physical machines that's part of our Cloud infrastructure suffered an unexpected reboot. Any Cloud Servers running on head66 would have experienced an unexpected shutdown.
We're still investigating what happened to head66, but it's currently out of rotation and no Cloud Servers are running on that hardware. All of the affected Cloud Servers that were on head66 on Monday night are now running on different heads.
Sorry that we forgot to make a post here at the time! If you've got any residual problems or have any questions, please do get in touch.
Expected resolution time updated: We are currently investigating.