13 Feb 2018
14:22 UTC
Jamie Nguyen
As mentioned before, we've taken tail13 out of rotation. The hardware will undergo thorough investigation before redeployment.
12 Feb 2018
15:37 UTC
Timothy Frew
tail13 is back online, so any affected Cloud Servers should be functional again.
We're taking tail13 out of rotation and are currently live-migrating Cloud discs away from this hardware, which should be a transparent process. This is to protect your Cloud Servers from being affected by another unexpected reboot of the tail13 hardware.
If you're still experiencing any issues then please do get in touch.
12 Feb 2018
14:49 UTC
Timothy Frew
Just to make you aware, this will likely manifest in your virtual machine not going down straight away. As such, the panel will probably list the VM as still up.
We'll keep you updated here.
12 Feb 2018
14:44 UTC
Timothy Frew
We've been alerted to an unexpected reboot of tail13
You might be affected if your cloud server was located on that tail
Sorry about this! We're investigating and working to restore full service as soon as possible. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: We are currently investigating.