Unable to create or start/stop Cloud Servers

Expected resolution: 20 Mar 2018, 20:00 UTC
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Issue status: Resolved Date:

20 Mar 2018
20:07 UTC

Posted by:

Doug Targett

Thanks for your patience! Panel access is back and you should now be able to manage your VM's again.

If you've got any residual problems or have any questions, please do get in touch.

Expected resolution time updated: 20 Mar 2018, 20:00 UTC

Issue status: Monitoring Date:

20 Mar 2018
16:56 UTC

Posted by:

Paul Cammish

This should be resolved again, however we will be keeping a close eye on the panel for a while.

Expected resolution time updated: 20 Mar 2018, 17:00 UTC

Issue status: Investigating Date:

20 Mar 2018
16:44 UTC

Posted by:

Paul Cammish

This has recurred, and you may see problems starting, stopping or creating Cloud Servers.

We expect this to be resolved fairly quickly.

Expected resolution time updated: 20 Mar 2018, 17:00 UTC

Issue status: Resolved Date:

20 Mar 2018
15:38 UTC

Posted by:

Ian Chilton

This should now be resolved - please contact us if you continue to have problems.

Issue status: Investigating Date:

20 Mar 2018
15:36 UTC

Posted by:

Paul Cammish

We've noticed an issue likely related to the network issue earlier this afternoon which means users may not be able to start/stop or create Cloud Servers at present.

Our operations team are investigating at present, and we're expecting things to return to normal in the next 30 minutes or so.

We'll post an update here, but if you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.

Expected resolution time updated: 20 Mar 2018, 16:00 UTC

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Issue still not addressed? Please contact support.