York: Dedicated server console access

Expected resolution: We are currently investigating.
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Issue status: Resolved Date:

28 Mar 2018
11:36 UTC

Posted by:

Andrew Ladlow

Thank you for your patience! We've identified the problem and resolved it - as such, serial based console access to dedicated servers in York should be functioning as normal again.

If you've got any residual problems or have any questions, please don't hesitate to get in touch.

Issue status: Investigating Date:

28 Mar 2018
10:57 UTC

Posted by:

Timothy Frew

We've been alerted to connection issues with serial console access for York based dedicated servers.

You might be affected if you attempt to connect to the serial console of your York dedicated server.

We don't think this problem should affect anyone using Cloud machines or Manchester dedicated servers VNC/console.

To confirm, this does NOT affect the uptime or availability of your dedicated server in York or anywhere else.

Sorry about this! We're investigating and working to restore full service as soon as possible. We'll post updates here.

If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.

Expected resolution time updated: We are currently investigating.

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Issue still not addressed? Please contact support.