8 Apr 2018
14:20 UTC
Paul Cammish
Thanks for your patience! Services are now back to normal, and all affected Cloud Servers have been restarted.
If you've got any residual problems or have any questions, please do get in touch.
8 Apr 2018
13:28 UTC
Paul Cammish
Investigation is continuing and the majority of the affected servers are back up, but we believe we have located the source of the problem preventing the others from starting.
More information to follow as its available.
Expected resolution time updated: 8 Apr 2018, 14:30 UTC
8 Apr 2018
12:22 UTC
Paul Cammish
While around half of the Cloud Servers have started successfully, the remainder are still unable to start.
We're still investigating at present, but have updated the expected resolution.
Sorry about this! We're investigating and working to restore full service as soon as possible. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 8 Apr 2018, 13:30 UTC
8 Apr 2018
12:02 UTC
Paul Cammish
While some of the affected Cloud Servers have started, not all have started successfully.
We're investigating now as to why they are not restarting, and will update this status post once we have more information.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
8 Apr 2018
11:39 UTC
Paul Cammish
The Cloud Server host 'head67' has now has been taken out of service, and affected servers are now restarting on other heads.
At this point we believe we've resolved the problem and are monitoring the situation.
If you think this problem is still impacting your services at Bytemark, please do get in touch.
8 Apr 2018
11:24 UTC
Paul Cammish
We've been alerted to a problem with head67, part of the Cloud Server platform.
Sorry about this! We're investigating and working to restore full service as soon as possible. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 8 Apr 2018, 12:30 UTC