Problem with tail70 (archive)

Expected resolution: We are currently investigating.
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Issue status: Resolved Date:

21 Apr 2018
22:01 UTC

Posted by:

Ian Chilton

Resolving this now.

Issue status: Investigating Date:

20 Apr 2018
20:22 UTC

Posted by:

Ian Chilton

The last disc is migrating off now!

Issue status: Investigating Date:

20 Apr 2018
19:18 UTC

Posted by:

Ian Chilton

Having to reboot it again..... 6 discs to go now.

Issue status: Investigating Date:

20 Apr 2018
18:27 UTC

Posted by:

Ian Chilton

Still trying to get discs off between failures/reboots.

10 discs to go now.

Issue status: Investigating Date:

20 Apr 2018
16:57 UTC

Posted by:

Ian Chilton

It just broke again.

It's back up and migrating again now. 15 discs remain.

Am trying running on the backup interface this time, on the off chance it lasts longer, though as the symptom was both disappeared, it really is an off chance.

Issue status: Investigating Date:

20 Apr 2018
16:00 UTC

Posted by:

Ian Chilton

Some more information on this.

The tail appears to be suffering a hardware problem, causing it to keep loosing it's storage network interfaces. When that happens, the only way we've currently found of getting them back is to reboot the host.

It seems to happen faster, the more load we put on it trying to migrate discs off.

We're currently migrating them off one at a time.

19 discs currently remain on the tail.

Issue status: Investigating Date:

20 Apr 2018
14:24 UTC

Posted by:

Ian Chilton

We're having a problem with "tail70" on our Bytemark Cloud platform.

This host is currently serving a small percentage of archive discs (26 discs).

We're working on recovering the host and getting the discs off ASAP.

If you are having problems accessing your archive discs, please do not attempt to reboot your cloud server as it will not help.

Expected resolution time updated: We are currently investigating.

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