25 Apr 2018
07:15 UTC
Ian Chilton
This is already resolved.
25 Apr 2018
07:14 UTC
Ian Chilton
There was a problem overnight with head55.
For reasons we're still investigating, it appears to have shut both of it's storage network interfaces down.
A small number of VMs were affected and would have lost access to their discs. They were recovered earlier this morning and should be working again.
We're looking more in to what happened and also why our monitoring didn't pick this up as quick as we would have liked.
This is the first time we've seen these symptoms so hopefully it's an isolated incident. It's certainly not related to the recent problems we've had on tails. We're hoping we've resolved those now.
Any outstanding problems, please contact us via the normal support channels.
Expected resolution time updated: We are currently investigating.