27 Aug 2018
Thanks so much for your continued patience whilst we looked into this.
We identified the problem and immediately started working on a fix.
We now believe this is resolved however if you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
27 Aug 2018
We've been alerted to a problem with a tail server which makes up part of our cloud platform. This tail server is one of many tail servers that provide the disk access to your cloud server.
You might be affected if you have an archive grade disk on your server, and it is using this specific tail server. You may notice a lack of response from one of your archive disks.
This particular issue is isolated to one specific tail server and therefore the majority of customers should remain unaffeced
Sorry about this! We're investigating and working to restore full service as soon as possible. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: We are currently investigating.