10 Dec 2018
01:29 UTC
Paul Cammish
Thanks for your patience! Services are back to normal, and all affected servers have now been confirmed to be back up and running normally.
If you've got any residual problems or have any questions, please do get in touch.
10 Dec 2018
01:06 UTC
Paul Cammish
Power has now been fully restored to the rack, and we will check the affected servers to ensure they have all rebooted okay and have network connectivity.
10 Dec 2018
00:29 UTC
Paul Cammish
The engineer has confirmed a power issue affecting half the rack, unfortunately including the network connectivity.
Work is now being carried out to return the affected servers to normal operation, and we'll update this post as soon as there is an update.
10 Dec 2018
00:16 UTC
Paul Cammish
Engineer is now on site and investigating.
9 Dec 2018
23:55 UTC
Paul Cammish
We've been alerted to a number of pieces of hardware in Rack 06 of our YO26 (York) data centre reporting down, which will currently be affecting a number of dedicated servers hosted in that rack - most likely due to a tripped PDU or failed switch.
This won't affect anyone using Cloud Servers, or customers with servers in other racks or in the Manchester data center.
We're investigating and working to restore full service as soon as possible, and an engineer is on route now. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 9 Dec 2018, 01:30 UTC