3 Jun 2019
09:56 UTC
Andrew Ladlow
Thanks for your patience with this - services should be back to normal now.
The Leeds to Manchester link flapped, and traffic re-routed around - but when it did that some of the MPLS Labels between York and Manchester didn't function as expected.
The link between Leeds and Manchester has flapped a few times now, so we're going to re-route traffic away from it now, in case it flaps again.
If you've got any residual problems or have any questions, please do get in touch.
Expected resolution time updated: 3 Jun 2019, 10:00 UTC
3 Jun 2019
09:48 UTC
Shane Mc Cormack
This should be resolved for customers now, we'll continue to monitor.
We had a few link flaps between Manchester and Leeds, and traffic ended up rerouting (or attempting to) around it. Unfortunately some of the MPLS Labels on one of the routers in the alternative path did not update correctly causing some traffic to be blackholed rather than routing correctly.
We've fixed the label-programming issue and traffic has returned to expected levels between Manchester and York.
Expected resolution time updated: 3 Jun 2019, 09:30 UTC
3 Jun 2019
09:00 UTC
Andrew Ladlow
We've been alerted to a possible network issue with our Manchester data centre.
You might be affected if you have cloud or dedicated servers based in Manchester.
Sorry about this! We're investigating and working to restore full service as soon as possible. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 3 Jun 2019, 10:00 UTC