COVID-19 and Data Centre Access

Expected resolution: We are currently investigating.
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Issue status: Investigating Date:

15 Oct 2020
14:36 UTC

Posted by:

Sam Smith

Due to updates around COVID 19 and the Government’s recommendations in protecting the health and wellbeing of staff and public, we are implementing further restrictions on access into iomart Groups’ Data Centres.

iomart Group is still minimising manpower on sites, in order to isolate our teams as much as possible, which has included some smaller sites being monitored externally through staff working from home, with an engineer on callout within a maximum 30 minutes travel time.

Our main sites still have an engineering presence to help with any issues and accept deliveries. We would still request you consider these guidelines before requesting access to sites:

  1. Can I deal with this issue remotely?
  2. Is this an emergency or can it be planned in later?
  3. If Emergency Access is still required personnel attending should be kept to the minimum.
  4. Attending personnel should bring all tools and cables required for their work.

In conjunction with above guidelines and in line with Government guidelines, ALL personnel attending site will be required to wear their own suitable “facemasks” throughout their time in the data centre. This is to ensure the safety and wellbeing of all staff and customers.

Please be aware that this situation is ever changing, therefore any new recommendations will be taken into reviewed and customers advised of any changes to access control.

All access requests are to be made through the Bytemark access request form. These will be within an allocated 2 hour timeslot window and limited to 2 people per access request.

I am confident that we will be able to continue to operate 24/7/365 and we remain committed to delivering your services as normal, for as long as required.

If you have any questions, please get in touch with your iomart representative.

Expected resolution time updated: We are currently investigating.

Issue status: Investigating Date:

7 Aug 2020
06:47 UTC

Posted by:

Allan Buchan

Due to COVID-19 - all visitors must wear a face covering and any other appropriate PPE when visiting the site, as well as adhering to social distancing rules and floor markings.

Visitors must provide their own face coverings when visiting site, those without will be refused access.

Please do not visit the building if you have any of the symptoms here: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/ or you have been in contact with someone who has those symptoms.

Issue status: Investigating Date:

15 Jul 2020
13:42 UTC

Posted by:

Sam Smith

Due to COVID-19 - all visitors must wear a face covering and any other appropriate PPE when visiting the site, as well as adhering to social distancing rules and floor markings.

Visitors must provide their own face coverings when visiting site, those without will be refused access.

Please do not visit the building if you have any of the symptoms here: https://www.nhs.uk/conditions/coronavirus-covid-19/symptoms/ or you have been in contact with someone who has those symptoms.

Issue status: Investigating Date:

18 Mar 2020
10:44 UTC

Posted by:

Mark Egan-Fuller

As part of the Iomart Group, Bytemark will be following Iomart Group policies.

Due to the escalation of the COVID 19 and the Governments recommendations in protecting the health and wellbeing of staff and public, we are implementing restrictions on access into Iomart Groups Data Centres.

Iomart Group are going to minimise manpower on sites in order to isolate as much as possible which will include the Bytemark Datacentre going into unmanned lockdown, which will be monitored externally through staff working from home, with an engineer on callout at a maximum 30 minutes travel time.

We would request you consider these guidelines before requesting access to sites.

  1. Can I deal with this issue remotely?
  2. Is this an emergency or can it be planned in later?
  3. If this is an emergency can do the work remotely utilising our onsite remote hands and eyes service.
  4. If Emergency Access is still required personnel attending should be kept to the minimum.
  5. Attending personnel should bring all tools and cables required for their work.

Please be aware that this escalation is ever changing, therefore any new recommendations will be taken into account and customers advised of any changes to access control.

We are confident that we will be able to continue to operate 24/7/365 and we remain committed to delivering your services as normal, for as long as required.

If you have any questions, please get in touch.

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