11 Aug 2020
13:22 UTC
Allan Buchan
Thanks for your patience! Services are back to normal.
The issue has now been resolved and the affected customers will receive an email with more information.
If you've got any residual problems or have any questions, please do get in touch.
Expected resolution time updated: 7 Aug 2020, 18:00 UTC
7 Aug 2020
11:59 UTC
Allan Buchan
We believe we have identified the issue which appears to be caused by network instability and related disk issues. We are continuing to investigate and work out the extent of the issue and will update you with more information when it becomes available.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 7 Aug 2020, 18:00 UTC
7 Aug 2020
09:50 UTC
Allan Buchan
We have identified that this appears to be issues with internal network instability. Our Network team are currently investigating the root cause and we hope to have this resolved as quickly as possible.
Sorry about this! We're working to restore full service as soon as possible. We'll post updates here.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 7 Aug 2020, 13:00 UTC
7 Aug 2020
07:38 UTC
Allan Buchan
We've been alerted to a potential problem with access to the Cloud Server panel. This issue will also affect some customers and their Cloud Server connectivity.
We're still investigating the impact and who might be affected, but will post updates here as soon as we know more.
If you're experiencing any problems with your services at Bytemark that you think might be related, please do get in touch.
Expected resolution time updated: 7 Aug 2020, 10:00 UTC