BigV Service Outage 20/08/2021 02:20 BST - 20/08/2021 04:37 BST

Expected resolution: 20 Aug 2021, 03:37 UTC
Return to issues
Issue status: Resolved Date:

20 Aug 2021
11:40 UTC

Posted by:

Oliver Dickinson

At 02:20 on 20th August 2021, we received alerts from our monitoring systems of loss of service of our equipment housed at our datacentre in York.

At 03:17 all attempts to diagnose and remotely restore the service had been unsuccessful and one of our engineers set off to the datacentre in York.

At 04:17 upon arriving at the DC, an issue with one of the PDU's was identified.

By 04:35 power had been restored to the affected equipment and an alternative connection to an unaffected PDU arranged to maintain dual feeds.

The affected BigV tail returned to service at 04:37.

We believe the problem is now resolved and are monitoring the situation.

If you think this problem is still impacting your services at Bytemark, please do get in touch.

Return to issues

Issue still not addressed? Please contact support.