20 Aug 2021
At 02:20 on 20th August 2021, we received alerts from our monitoring systems of loss of service of our equipment housed at our datacentre in York.
At 03:17 all attempts to diagnose and remotely restore the service had been unsuccessful and one of our engineers set off to the datacentre in York.
At 04:17 upon arriving at the DC, an issue with one of the PDU's was identified.
By 04:35 power had been restored to the affected equipment and an alternative connection to an unaffected PDU arranged to maintain dual feeds.
The affected BigV tail returned to service at 04:37.
We believe the problem is now resolved and are monitoring the situation.
If you think this problem is still impacting your services at Bytemark, please do get in touch.