Issue with BigV Platform in York Zone

Expected resolution: 18 Jan 2024, 17:30 UTC
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Issue status: Resolved Date:

18 Jan 2024
16:39 UTC

Posted by:

Mark Hedley

[Update 18:29]

Affected customers should be seeing their VMs back online, however, work is continuing to address the underlying issue. Further updates will be posted once they are available.

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We have identified the root cause of the outage affecting some customers within our BigV York zone; work is underway to fix the affected area of the system involved.

Once further details become known, we can move this to a 'Monitoring' status.

We would like to again apologise for any inconvenience this issue has caused and appreciate your continued patience.

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