6 Aug 2024
21:44 UTC
Mark Hedley
We have addressed the affected part of the BigV service that prevented some customers from accessing or managing their Virtual Machines. If you believe you are still having further issues please let us know either by your existing support ticket or by raising one to support@bytemark.co.uk.
6 Aug 2024
21:12 UTC
Mark Hedley
An Engineer is traveling to our York facility to investigate further. Once more is known we will post further updates.
Expected resolution time updated: 6 Aug 2024, 22:30 UTC
6 Aug 2024
20:55 UTC
Mark Hedley
We are aware of an issue affecting some customers in York on our BigV Platform. Our Engineers are investigating and mobilising at the moment to ensure we can quickly address and resume service to those affected.
If you have already raised a support ticket, please follow our status page for updates. If you have not yet raised a support ticket but believe you may be affected, please open a ticket via email to support@bytemark.co.uk including your BigV hostname or IP address(s).
The Bytemark Support Team.
Expected resolution time updated: 6 Aug 2024, 22:30 UTC