21 May 2026
22:51 UTC
Mark Hedley
Dear customers,
We are aware of widespread impact to connectivity to customer facing services in our York data center.
Impact to services includes: - BigV - Dedicated Services - Co-location Services
22/05/2026 [18:20]
The repair work affecting the external fibre line has now been completed, and services on the Colt links remain stable. Monitoring will continue to ensure ongoing service stability following the restoration work.
We thank customers for their patience and support throughout this incident.
22/05/2026 [17:40]
Connectivity appears to have been restored on the Colt links following ongoing repair work. We have not yet received formal confirmation that all work is complete, and services may still experience intermittent instability while final repairs are carried out.
We are continuing to monitor closely and will provide further updates once the restoration is confirmed. Thank you for your continued patience.
22/05/2026 [17:00]
Restoration work has continued to progress on the external fibre break. Engineers have begun preparing the first joint, with the second joint planned next, followed by fibre splicing to restore connectivity.
We will continue to monitor progress and provide further updates as more information becomes available. Thank you for your continued patience.
22/05/2026 [16:20]
Engineers on site have located the fibre break and restoration work is now underway. The team is actively working to repair the damaged section and restore full service as quickly as possible.
22/05/2026 [16:00]
Engineers on site have located the break affecting the external fibre line and are currently assessing the extent of the damage. At this time, there is no confirmed ETA for the repair.
22/05/2026 [15:00]
Services in the York DC have stabilised following the earlier internal connectivity issue, which has now been resolved. However, the external fibre line fault is still being worked on, with engineers currently on site continuing repair efforts.
22/05/2026 [14:40]
Services within the York data centre are now returning to normal following the earlier connectivity issues. While the DC-related issue has been resolved, work is still ongoing to repair the external fibre line fault, with engineers currently on site carrying out remediation work.
22/05/2026 [13:50]
Services within the York DC are now returning to normal following the earlier connectivity issues. Network engineers will continue to monitor the platform closely to ensure service stability.
22/05/2026 [13:20]
Network engineers continue to investigate intermittent connectivity issues affecting customers in the York DC. Troubleshooting remains ongoing as we work to identify and resolve the root cause.
We appreciate your continued patience. Further updates will be provided as more information becomes available.
22/05/2026 [13:00]
We continue to investigate intermittent connectivity issues affecting customers within our York DC. Network engineers remain actively engaged in troubleshooting and have identified several areas requiring further investigation as part of the fault isolation process.
Work is ongoing to restore full service stability as quickly as possible. We understand the impact this issue is having and appreciate your continued patience while investigations continue.
22/05/2026 [12:25]
We have further reports of customers in our York DC having further connectivity issues. Network engineers are progressing with troubleshooting to track down the fault causing connectivity issues. We will post further updates once more information is available. We appreciate your continued patience and support whilst we work to resolve this issue.
Further updates will be posted once more information becomes available.
22/05/2026 [10:58]
We can confirm we now have network engineers on site looking at the fibre break.
A further update will be provided as soon as we have one.
22/05/2026 [07:54] Issues are still present for some customers, our teams continue to engage with external vendors and we hope to have a resolution in place as soon as possible. We are seeing some services returning to service, however, this is not currently been given the all clear.
22/05/2026 [03:50] Our network engineers have identified an issue with one of our provider uplinks. This has been escalated to further investigation as the impact has now affected all services in our York Data center.
For those impacted, please raise a support ticket with our team so we can ensure you have appropriate RFO/RCO when it is published.
We sincerely apologise for this continuing incident.
22/05/2026 [Updated 00:32] Network engineers are continuing to investigate this issue. We believe it to be impacting routes in/and out of York and Manchester at this time.
As we continue to investigate, further updates will be posted as they become available.
22/05/2026 [Updated 00:12] We have immediately engaged our incident processes internally with our incident management and networks team. Investigations are ongoing at the moment and we hope to be able to post further updates shortly.
Apologies for the inconvenience caused, this is being given high urgency to resolve.
We are still assessing the impact and have raised this as an emergency with our network infrastructure team.
Please bear with us, further updates will be posted once they become available.
Next update expected: 22/05/2026 08:56