20 Aug 2015
20:32 UTC
James Hannah
This work is resolved now. Unfortunately due to some unforeseen issues, I had to roll back to where we started from, so this will be repeated at some point in the future, hopefully with a more successful outcome
20 Aug 2015
20:23 UTC
James Hannah
It looks like we're having issues with this and will probably have to roll back the work.
20 Aug 2015
20:23 UTC
James Hannah
It looks like we're having issues with this and will probably have to roll back the work.
20 Aug 2015
19:41 UTC
James Hannah
Nearly done I think, possibly another 30-40 minutes at most.
20 Aug 2015
18:53 UTC
James Hannah
I should have also mentioned, this also affects the "Feedback" app that serves the links that are sent on ticket resolution, meaning you won't be able to provide ticket feedback until this work is completed.
20 Aug 2015
18:38 UTC
James Hannah
Ok that problem with the bounces is resolved now and incoming tickets are being queued appropriately
20 Aug 2015
18:28 UTC
James Hannah
I've had to delay this work for now due to some problems with support emails bouncing back to their senders instead of queueing.
I don't believe any genuine customer tickets were bounced.
20 Aug 2015
18:12 UTC
James Hannah
We're performing scheduled maintenance on our ticket system this evening.
If you have an urgent issue that you need to contact us about this evening, please give us a call on +441904890890, as it may take us slightly longer to respond to urgent support tickets sent via email than usual during the maintenance period.
Once the maintenance is completed, any tickets sent during the downtime should be delivered to the appropriate location.