4 Sep 2015
23:35 UTC
Tom Hill
Our Level3 transit sessions are back online now; despite no clear explanation from Level3, general consensus amongst neighbouring ISPs was that the troubles were over not long after the sessions were disabled.
If you continue to have any connectivity issues across towards Bytemark, please do raise a ticket and supply your the public IP from where you're connecting from, and ideally traceroute output in both directions.
4 Sep 2015
22:10 UTC
Tom Hill
I've removed the Level3 transit from service, and just as I did, there were reports that this was resolved. A ticket has been raised with Level3 to inquire as to the reason for outage, but assuming that there aren't any further reports from our neighbouring ISPs, the Level3 sessions will be brought back up again around midnight.
4 Sep 2015
21:47 UTC
Tom Hill
One of our upstream network providers, Level3, is currently experiencing an outage that is resulting in a lot of packet loss - especially between the UK and the US.
We're going to work around this as best we can, so please do bear with us.