Unexpected outage of a BigV host.

Expected resolution: 22 Dec 2015, 09:30 UTC
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Issue status: Resolved Date:

22 Dec 2015
10:01 UTC

Posted by:

Ian Chilton

All VM's which should be running, are now running. If you are still having problems, please contact support.

Issue status: Investigating Date:

22 Dec 2015
09:51 UTC

Posted by:

Ian Chilton

Just one VM which should be running and isn't - i'm just debugging that one now.

Issue status: Investigating Date:

22 Dec 2015
09:29 UTC

Posted by:

Ian Chilton

Affected VM's are still coming back up - around 75% done now.

Issue status: Investigating Date:

22 Dec 2015
09:08 UTC

Posted by:

Ian Chilton

Affected VM's are still coming back up one by one...

Issue status: Investigating Date:

22 Dec 2015
08:56 UTC

Posted by:

Ian Chilton

We've quarantined head1 and VM's are coming back up on other heads. It'll take a little while due to the quantity of VM's to start.

Issue status: Investigating Date:

22 Dec 2015
08:52 UTC

Posted by:

Steve Kemp

We're currently investigating a brief outage of one of our BigV host machines, bigv-head1.

The guests upon this host have all been restarted.

You can see if your BigV server was running upon this machine via the panel, or via vm show in the command-line client.

The outage began approximately five minutes ago.

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Issue still not addressed? Please contact support.