Ongoing issues with backup server Waltz

Expected resolution: 6 May 2016, 17:00 UTC
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Issue status: Resolved Date:

9 Jun 2016
10:47 UTC

Posted by:

Bytemark Engineer

Servers with backup spaces on waltz have had new backup spaces created on other backup servers. Using "servername.backup.bytemark.co.uk" as the hostname will redirect to the new space.

It is still possible to access the old backups on waltz in a read-only fashion at waltz.bytemark.co.uk::space_name (for rsync).

Issue status: Investigating Date:

4 May 2016
16:51 UTC

Posted by:

James Carter

The backup spaces will currently be visible, but read only. As they are moved to a new server they will become writable, but empty. It will still be possible to access the existing read-only backups at waltz.bytemark.co.uk::space_name (for rsync).

Issue status: Investigating Date:

4 May 2016
14:17 UTC

Posted by:

Matthew Bloch

After some investigation, we've decided this particular backup server can't be reliably and practically put back into service.

It has been made available again, but to ensure its continued reliability, it will only allow data to be read, not writtedn.

Any customers who have used their backup space in the last month: over the next 48hrs you will have a fresh backup space created on a new server, and your DNS changed, but your data won't be moved (the data will still be available & frozen at the old address). This should allow fully automated backups to continue, and we will not delete it.

In the long run we are about to announce that our backup space service will be shut down. We're putting a post together with timescale & alternatives, but we will continue to maintain the current servers until further notice.

Issue status: Investigating Date:

29 Apr 2016
16:17 UTC

Posted by:

James Carter

We are continuing to have problems with Waltz failing discs and have taken the decision to take it offline for the weekend to avoid risking data integrity. We will be contacting the affected customers on Tuesday with details of alternative arrangements.

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