21 Mar 2018
15:39 UTC
Nat Lasseter
Hello
Unfortunately, due to the ongoing issues present in Manchester, we have taken the decision to postpone this work to avoid any further disruption to customer services.
The work still needs to be completed, and will be rescheduled for some time in the near future, once the issues with the Manchester network have subsided.
Thank you for your patience in this matter, and apologies for any inconvenience caused.
Thanks
Nat
21 Mar 2018
23:59 UTC
Nat Lasseter
Starting at 2359 on Wednesday the 21st of March, we intend to upgrade the software on one of the routers in our Core network in York: cr4.yrk.bytemark.co.uk.
This is the same work that we started and aborted on Tuesday the 6th of March 2018 (https://status.bytemark.org/issues/236).
We will have to take this device out of service in order to perform the upgrade. The maintenance window is estimated at up to 6 hours long, though we expect the actual outage to be somewhat shorter than this.
The York DC network is uplinked to both cr3.yrk and cr4.yrk, so connectivity to hosting services will be unaffected, though operating with reduced resiliency. Some customers directly connected to this device will experience a greater outage. If this is the case, you will have been notified separately.
If you have any questions, comments or concerns, please contact support in the usual manners.
https://www.bytemark.co.uk/help
Thanks
Nat